Privacy policy

RAES PHARMACEUTICAL LOGISTICS NV considers Your privacy important.  We are committed to safeguarding and protecting Your right to privacy and data protection in accordance with the policies set out below.  This document sets out the specific conditions regarding the processing of Your Personal Data.  The application of the privacy policy defined below is governed by Belgian law.  The courts territorially competent for the registered office of RAES PHARMACEUTICAL LOGISTICS shall have exclusive jurisdiction in the event of any dispute.

This privacy policy document does not stipulate anything about the processing of Personal Data by Third Parties.

For any additional information on the protection of Personal Data, please visit the website of the data protection authority:

1 – Definitions

2 – Which Personal Data

RAES PHARMACEUTICAL LOGISTICS aims to process the minimum amount of Personal Data necessary for the exercise of its activities. In this regard, we may process, inter alia, the following general Personal Data:


3 – Purpose of processing and legal basis

The Personal Data collected will be used in carrying out the activities, including:

Such Personal Data shall only be processed insofar as such processing is lawful.  In this regard, the processing of Your Personal Data is essentially necessary for the proper performance of the contracts entered into with You or to take measures at Your request prior to the conclusion of a contract.  The processing may also be necessary if a legal obligation incumbent on RAES PHARMACEUTICAL LOGISTICS must be complied with whereby reference may be made, inter alia, to the legal obligations concerning tax law and social law.  Furthermore, RAES PHARMACEUTICAL LOGISTICS may also be subject to obligations in the context of judicial or extrajudicial disputes, by law enforcement agencies, public authorities, etc.  Occasionally, the processing of your Personal Data will be carried out to protect Your vital interests or those of another natural person.  In addition, processing may sometimes be carried out for legitimate interests on the part of RAES PHARMACEUTICAL LOGISTICS.  If you make use of the Website, RAES PHARMACEUTICAL LOGISTICS may use certain Personal Data for purposes which support the Website and the services provided by RAES PHARMACEUTICAL LOGISTICS or which result in improved functionality.  Finally, if the applicable legislation requires that the processing of certain Personal Data requires Your consent, You will naturally be requested to do so.  If such consent is given, You may withdraw it at any time.  To do so, You will send a notification to indicating that You have withdrawn Your consent.  In that case, Your Personal Data will no longer be processed for the purposes for which Your consent was originally granted, unless another legal basis leads to doing so.

4 – Transfer of Personal Data

Your Personal Data shall be processed by the employees, agent and appointees of RAES PHARMACEUTICAL LOGISTICS; In doing so, it shall be ensured that only such Personal Data as are necessary for the performance of the assignment shall be processed. However, Your Personal Data may be shared with the following categories of recipients, among others, if the legal conditions are met:

We may share Your Personal Data with Processors.  This includes, for example:

These Processors are appointed by RAES PHARMACEUTICAL LOGISTICS and are therefore also authorised to process Your Personal Data to the extent necessary for our services.  In doing so, however, the Processors must take into account the instructions and privacy policy of RAES PHARMACEUTICAL LOGISTICS.

RAES PHARMACEUTICAL LOGISTICS may need to share your Personal Data with judicial or arbitration authorities or law enforcement agencies when, for example:

Outside the European Union, Personal Data will only be transferred if the recipient complies with Personal Data Protection legislation and if the method of transfer provides adequate protection.  These protections include, inter alia, contractual provisions, the EU-US Privacy Shield or the European Commission’s assessment that the country in question has an adequate level of Personal Data Protection.  For certain parts of our business, Your Personal Data may be stored in the ‘cloud’.  We recall that countries outside the European Economic Area may not offer the same data protection as Belgium. The present privacy policy remains in any case applicable to all Personal Data we process.

5 – Personal Data protection

RAES PHARMACEUTICAL LOGISTICS attaches great importance to the protection of Your Personal Data.  We have therefore taken measures to ensure that Your Personal Data is not misused and unauthorised persons cannot access it.  This includes measures in case of a suspected data breach or Personal Data breach.  If You believe that Your Personal Data has been misused, lost or accessed by unauthorised persons, please notify RAES PHARMACEUTICAL LOGISTICS immediately by email to

Your Personal Data is held on servers hosted by RAES PHARMACEUTICAL LOGISTICS or by its internet service provider.  Data transmission over the internet is never completely secure.  We do our best to protect Your Personal Data but cannot guarantee the security of the Personal Data You transmit via the Website.  Any such transmission is at Your own risk.

6 - Retention of Personal Data

RAES PHARMACEUTICAL LOGISTICS does not keep Your Personal Data for longer than necessary. For those Data Subjects with whom we maintain a contractual relationship, we will keep Your Personal Data for a period of at least 10 years.  Thereafter, Your Personal Data will be deleted except in those cases where RAES PHARMACEUTICAL LOGISTICS needs to maintain Personal Data in order to comply with its legal obligations, resolve disputes or enforce our agreements.  If You would like more information about our data retention policy, please contact us at 

7 - Your rights in relation to Your Personal Data

You have certain rights in relation to Your Personal Data.  For example, within applicable legal provisions, You have the right to request that we:

In addition, You may also oppose any processing of Your Personal Data if such opposition is based on legally foreseen grounds.  In that regard, we inform You that You may oppose any processing of Your Personal Data at any time:

RAES PHARMACEUTICAL LOGISTICS will investigate and respond to all requests in this regard. It is possible that, for this purpose, RAES PHARMACEUTICAL LOGISTICS will ask You to provide her with certain data so that You can verify Your identity before answering Your request.  Certain Personal Data are exempt from such request under certain circumstances.  If an exemption applies, RAES PHARMACEUTICAL LOGISTICS will inform You of this in its response to Your request.  This response will be provided to You within 1 month of the request being made.  Depending on the complexity of the requests and the numbers of requests, this deadline may be extended by 2 months if necessary.

All complaints relating to the processing of Personal Data received by RAES PHARMACEUTICAL LOGISTICS are taken very seriously.  If You believe that we are processing Your Personal Data in a manner that is unlawful, improper and insufficiently transparent, please notify us.  If You wish to complain about this policy or the procedure contained in it, please contact us by sending an email to Within the EU, You may also complain to the data protection supervisor (in Belgium, the Data Protection Authority).
8 – Commercial offers

You may receive commercial offers from RAES PHARMACEUTICAL LOGISTICS.  If You do not (or no longer) wish to receive these, please send an e-mail to the following address:

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